Refund Operations
Estimating whether a return-to-sender route is economical
Estimate an undeliverable parcel’s return route using available carrier options, additional costs and realistic recovery value.
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Refund Operations
Refund Operations
Investigating a refund marked processed but not received
“Processed” can describe the merchant or provider step, while the customer's bank has not yet posted the credit.
Refund Operations
Managing partial refunds without duplicate transactions
A partial refund can resolve one missing item or a price adjustment while the rest of an order remains valid.
Refund Operations
Matching a refund to the original order and payment: Square
The safest starting point for a refund is the original transaction.
Refund Operations
Reconciling refunds between store and accounting systems
Refund reconciliation is a bridge between three views: the store order, the payment-provider movement and the accounting entry.
Refund Operations
Reducing delays between receipt and inspection
Find where returned items wait, separate exception queues and set an inspection target based on your operation.
Refund Operations
Refund processing operations
A refund request is not complete when someone presses “refund”.
Refund Operations
Setting a service target for return resolution time
Define the customer-wait clock, separate return routes and set a service target that exposes delayed and unresolved cases.