Exchange Workflows
Exchange workflows
An exchange replaces the item a customer does not want with one that better fits their need.
Section
Exchange Workflows
Exchange Workflows
Handling an exchange with a price difference
When the replacement costs more or less, show the customer the calculation before processing.
Exchange Workflows
Reserving stock for a requested exchange in Swap
An exchange request is not a stock reservation.
Exchange Workflows
Returns management for online retailers
A practical guide to handling online returns in Australia, from the first request and remedy decision to item receipt, resolution and review.
Exchange Workflows
Shipping a replacement before the return arrives
Sending a replacement before receiving the original can reduce downtime for a customer, but it changes the business's risk.