Refund Operations
Estimating whether a return-to-sender route is economical
Estimate an undeliverable parcel’s return route using available carrier options, additional costs and realistic recovery value.
Desk
Desk Returns Operations
Focuses on refund processing, exchange workflows, inspection and reverse logistics handling.
Exchange Workflows
Exchange workflows
An exchange replaces the item a customer does not want with one that better fits their need.
Reverse Logistics
Fixing packaging problems behind transit damage
Investigate arrival damage, specify a product-level packing change and review later deliveries while handling customer remedies separately.
Exchange Workflows
Handling an exchange with a price difference
When the replacement costs more or less, show the customer the calculation before processing.
Refund Operations
Investigating a refund marked processed but not received
“Processed” can describe the merchant or provider step, while the customer's bank has not yet posted the credit.
Refund Operations
Managing partial refunds without duplicate transactions
A partial refund can resolve one missing item or a price adjustment while the rest of an order remains valid.
Refund Operations
Matching a refund to the original order and payment: Square
The safest starting point for a refund is the original transaction.
Refund Operations
Reconciling refunds between store and accounting systems
Refund reconciliation is a bridge between three views: the store order, the payment-provider movement and the accounting entry.
Refund Operations
Reducing delays between receipt and inspection
Find where returned items wait, separate exception queues and set an inspection target based on your operation.
Refund Operations
Refund processing operations
A refund request is not complete when someone presses “refund”.
Exchange Workflows
Reserving stock for a requested exchange in Swap
An exchange request is not a stock reservation.
Reverse Logistics
Return shipping and labels
Choose a return route, prepare accurate labels and follow parcel handover while accounting for Australian return-cost responsibilities.
Exchange Workflows
Returns management for online retailers
A practical guide to handling online returns in Australia, from the first request and remedy decision to item receipt, resolution and review.
Reverse Logistics
Reverse logistics and warehouse handling
A warehouse workflow for receiving, holding, routing and reconciling returned stock in Australia.
Reverse Logistics
Routing returns to the right warehouse location
A destination map for returned items, from inspection queues to approved stock and controlled holds.
Reverse Logistics
Separating saleable returns from damaged stock
How to hold returned items, make a unit-level saleability decision and prevent damaged stock entering the pick area.
Refund Operations
Setting a service target for return resolution time
Define the customer-wait clock, separate return routes and set a service target that exposes delayed and unresolved cases.
Exchange Workflows
Shipping a replacement before the return arrives
Sending a replacement before receiving the original can reduce downtime for a customer, but it changes the business's risk.